HARITHA GNANARATNA
haritha.gna@gmail.com | 647.339.9355

OBJECTIVE

To make a difference using my superior organizing and communication skills, as well as my strong commitment to issues of social justice and accessibility.

SKILLS

Systems and Logistics
* Discover and resolve errors in various aspects of data management
* Establish a system of checklists to ensure smooth opening and closing
* Identify and corrected inefficiencies in product delivery pipelines

Administration
* Juggle high-pressure and often competing business needs
* Co-ordinate staff schedules around absences related to sickness and travel
* Manage supplier shortages with skillful improvisation

Team Management
* Foster a common dynamic of trust and constructive encouragement
* Manage teams of up to 20 across multiple departments to exceed operational goals
* Establish training procedures to bring business in line with legal standards

Customer / Stakeholder relations
* Have been the primary point-of-contact for clients and contractors in many settings
* Establish and maintain an environment of both empathy and efficiency
* Resolve customer concerns while ensuring everyone feels valued and heard

Event Planning
* Recruit and managed street teams during busy community event
* Plan, coordinated and facilitate company participation at a busy street festival
* Designed and executed event experience in collaboration with a corporate sponsor

Communications
* Handled all public-facing written communication on behalf of my employer
* Created the voice, strategy, and content for various business social media channels
* Designed promotional teeshirts, menus, and other outreach materials

Other skills and experience
* Steadily work to ensure environments are clean, organized, and welcoming
* Have volunteer experience ranging from political outreach to working with children
* Regularly assist and advocate for individuals navigating bureaucratic systems

Technology
* Microsoft Office
* Excel
* WordPress
* Adobe Creative Suite
* Canva
* Mailchimp
* Simple audio editing
* Basic Salesforce
* Google Apps (calendar, docs, etc)
* Audio visual requirements for events and presentations
* General hardware / software trouble-shooting
* TouchBistro (and various point of service software)

EMPLOYMENT HISTORY

Events Staff — Centre for Social Innovation (November 2018 to present)
Desk Exchange Community Animator  — Centre for Social Innovation (August 2018 to present)
Owner/Operator — Temperance Cocktails (June 2019 to present)
General Manager — Mr Flamingo (May 2018 to July 2018)
Bar Manager — Mr. Flamingo (January 2016 to April 2018)
Bar Manager — Origin North  (July 2015 to January 2016)
Bartender – Montecito (July 2014 to November 2014)
Head Bartender/Floor Supervisor — Origin North (May 2013 to Jul 2014)
Bartender — Buca Osteria & Enoteca (March 2011 to April 2013)
Sales/Inventory — Benetton Group (Jan 2002 to Aug 2011)
Program Representative — Summerhill Group (2010 fall outreach campaign)
Polling Clerk — Elections Canada (2008 federal election)

EDUCATION

Bachelor’s Degree in Political Science and Government — York University
Smart Serve, Responsible Alcohol Beverage Service Training Program — AGCO

(References Available upon request)